Shipping & Returns

 

Shipping Information

Free shipping Australia wide!

Our studio is based in Melbourne however we service all of Australia!

We use Australia Post services with signature on delivery to ensure your jewellery arrives quickly and safely.

 

Returns & Exchanges

Please contact our team for information on returns. 

All Rachél José jewellery is custom made to order. For this reason;

We are happy to try to resolve any issues which arise with purchases however can only refund purchases of pieces which are defective. In this case we will gladly replace the defective item with the same design if possible or a piece of equal value.

Please contact our team within 7 days of receiving your piece to make arrangements for return. After an arrangement is made items must be shipped back to our studio in their original packaging within 72 hours at posters expense. Refunds will be made for item however return postage is at posters cost. Replacement for defective items will be shipped at our expense.

Pieces that have been damaged through improper use or care cannot be replaced or returned.

Each piece is made with real flower petals, stems, leaves and other elements, thus colours and designs will vary.

Slight color fading may occur over time however we use UV sensitive resin to minimise this risk of this occurring.

Please display and store jewellery out of direct sunlight.